Monitor your Business Performance

Out of all the things you do, do you know what creates the most value for your business? Does the performance data you capture actually link to the specific aims you have for the business or is it just the info you think you should track, which would tell you something if you just had time to process it?

Imagine being able to quickly review that data and get an immediate impression of how things are going in the business and how well things are progressing against your goals. Imagine being able to identify where effort is being wasted and quickly refocus that effort on something more valuable.

A natural progression from a business plan is to identify a set of metrics which are easy to capture which will help you to monitor progress against the plan and the success of the strategy, allowing you to review and adapt where effort is invested and get the most value for the business.

I work with clients to identify success criteria across different areas of the business, identify key metrics to monitor and then provide support in reviewing the results against the success criteria in order to adapt and improve performance further based on these results.

A paper aeroplane with the shadow of a real aeroplane

Develop a Vision for your Business

Does your reality fit to your original dreams for your business? Does what you do on a day-to-day basis match what you envisioned yourself doing when you first started working in your business? Do you feel so overwhelmed by the difference between reality and your dreams that you don’t know where to start?

What if you could develop your dreams into a vision so that you can see, hear, feel, smell and taste it as if you could step right into it? Imagine the inspiration this could give you to make it happen, and how well you would be able to communicate it to your staff, your customers, and investors – and see get them excited too.

Building on a number of different creative approaches such as vision boards, goal mapping, and Neuro Linguistic Programming techniques I will work with you to develop a compelling vision, identify how best to communicate to others – and then help you to break it down into smaller goals so you know how that everything you do contributes towards it.

Open book with lots of ideas emerging above it

Planning for Business Success

When was the last time you looked at your business plan? Is it something which you use on a day to day basis, or, as with many companies, is it sitting dusty on a shelf somewhere – a plan which was written for someone else to tick some boxes (for the bank for investors) and then filed away and forgotten about?

How powerful would it be if that plan realistically captured your ideas for the business including how you wanted it to develop and evolve? Imagine if this plan was easy to monitor and update so that you could track progress against goals. Even keeping a business delivering at the same level week on week requires planning – making sure that customers continue to buy from you, keeping products relevant and that you continue to stand out against competitors.

Capturing ideas and putting a realistic and structured plan around them can be a real challenge, especially when there are multiple stakeholders who all need to agree. Often the process of keeping the plan up to date with relevant information can be an overhead in time, which you just can’t afford.

I work with clients either one-to-one or in teams to turn their vision and ideas for the business into a concrete and realistic plan, captured in a format which fits what they need to keep it up to date and relevant.  I also structure workshops and group sessions to communicate these plans to others in a way that gets their buy-in.


“I found having honest and independent feedback on the way we were conducting our planning tasks was particularly useful” 

Matt Pilmoor, Flightworks

Getting the Most from Your Team

How effective are the teams you work in? Do they work together, appreciating the strengths of all parties or do you find yourself in discussions and disagreements which really hold the business back?

For teams to work most effectively together they need to have a common goal which they are all committed to, whether this is the success of the business overall or a project or activity within the business. In addition they need an understanding of each others’ motivations and interest in achieving the goal. Without this understanding conflict often arises, either openly or hidden, which interferes with the performance of the team and results in increased time and cost to achieve the goal as well as unhappy people.

I work with teams to help them to understand and agree their common goal, share what’s important to them in a safe environment, breaking down barriers and getting them in a place where they are able to perform most effectively. I can work one-to-one with individual team members as well as facilitating teambuilding sessions, where possible building the outcomes from profiling tools such as Myers Briggs, DISC, Strengths Deployment Inventory (SDI) and Belbins.

Dandelion losing its seeds

Create Time for Important Tasks

Are you feeling overworked and stressed out from the pressure of delivering the day-to-day tasks? Do you have a huge to do list which always seems to be longer at the end of the day than at the beginning?

Imagine having the confidence that every task you do takes you one step closer to your business goals. Imagine having the time and space to be able to step back and really consider what activities need your attention in order to make the business a success. What would it feel like to see that to do list shrink and be under your control.

There are many simple yet effective tools which can help you to use your time more effectively. Tools such as the Urgency vs. Importance Matrix made a huge impact on where I focused my effort both in my business and in my day-to-day life. The biggest challenges though are in finding the tools which suit the way you work and discovering how to best use them to suit your individual needs.

I will work with you on a one-to-one basis to identify the main things which steal your time and introduce you to the most relevant tools for you. I will also support you in integrating these into your day-to-day working life so that they become second nature to you and give you a long-term solution.

Develop Yourself as an Individual

How often do you review your own skills and knowledge? Are you growing and learning or are you repeating some of the same mistakes? How much are your personal weaknesses holding you and the business back?

Self-reflection and personal development of both you and your staff are important for the growth of the business. Identification of skills gaps allows a plan to be put in place to address them before the business suffers. For technical skills and specific interpersonal skills this can often be addressed through training. However often training courses are only first step, how many courses have you been on when you’ve intended to do something differently, but been so overwhelmed by your workload when you’ve returned that you never quite got round to implementing what you learned? Or you tried to implement it, but hit a barrier and so gave up?

One-to-one coaching can be extremely useful to developing effective leadership and interpersonal skills, building on an individual’s learning or that from a training course. I typically work with clients over a series of sessions around one or multiple areas to identify the skills and knowledge they currently have and those they want to grow. I introduce new tools and approaches as well as honing and improving current ones, and help them to identify opportunities where they might try them out and get feedback on their performance so that they can improve even further.

lightbulb with element saying ideas

Innovate New Offerings

How do you stay ahead of your competition? Does the culture of your business encourage innovation and new ideas? Do those ideas get put into practice or do they get stuck as concepts with no ownership and no one progressing them?

It’s common for people to become focused on just delivering on their job, especially when they are busy, making it difficult for them to justify taking the time out to talk to others and feed in their ideas. New ideas for products, process improvements, better ways of doing business and working with customers are all important for a business to thrive. These ideas often come from breaking down boundaries between areas of the business, getting people talking to each other, sharing challenges and working together to find ways to address them.

I work with clients to design and deliver facilitated workshops which create the space and time to allow people to think, talk and develop new ideas. The facilitation ensures that the time spent is focused on delivering value for the business, with a follow up plan in place so that people come away feeling that their time has been well spent. It also ensures that everyone has the opportunity to contribute, not just the people that shout the loudest.